Frequently asked questions

Most orders ship within our usual processing window. Estimated timelines are shown at checkout and may vary by PIN code and courier load. You will receive updates by SMS or email when your order is dispatched.

Yes. We ship to serviceable PIN codes pan India. If couriers cannot deliver to your location, we will contact you to arrange an alternative or refund as applicable.

We support prepaid options at checkout where configured, including UPI and cards. Cash on Delivery may be available on eligible orders and locations — you will see it in checkout if it applies to your order.

Please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will help with replacement or refund according to our shipping and returns policy.

Dust gently with a soft dry cloth. For tarnish, use a mild brass cleaner or traditional home methods suited to your practice — avoid harsh scrubbing that can harm fine details. Dry completely after any wet cleaning.

If the order is not yet packed or dispatched, we may be able to help. Contact us as soon as possible with your order ID. Once shipped, changes follow courier and returns process.

For custom sizes, mandir sets, or bulk quantities, use our contact form or WhatsApp with requirements. We will confirm feasibility, timeline, and pricing before you pay.